Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

What is Proxy Access?

Allows someone other than the patient to access and manage parts of their GP online services account. The proxy uses their online access account (rather than using the patient’s login details).

  • often used by the parents or recognised carers of young children, and recognised carers of adults
  • at our surgery we provide this access for the purpose of managing medicines

Proxy Access using NHS App and Patient Access

  • if using the NHS App BOTH the patient and proxy must be patients at the surgery 
  • if using Patient Access proxy can be same surgery or at a different surgery to the patient

How to sign up for Proxy Access

  • proxy must must set up their own online access up first (see above)
  • complete a ‘Proxy Sign Up Form’ (available at reception)
  • provide ID as requested (patient and proxy)

Proxy Access – Further Information

Oak Tree Surgery & Pensilva Health Centre Proxy Access Information Sheet

Accessing GP services for someone else, with proxy access – NHS

Related information

Accessing your GP health record