How to make an Appointment
You can make an appointment in the following ways:
- Online by visiting our Consulting Room (you will need to have set up a patient access account or registered for the NHS app in order to do this)
- By calling the surgery
- NHS App
- LIVI – For online virtual consultations
We operate a fully triaged service to our patients. When you ring the surgery for a consultation you will be given a telephone call back slot (TCB) at a time convenient to you. This can be on the same day or a few days ahead depending on your needs and may vary dependant on your usual GP. You will be asked for some idea of why you would like a TCB so that we can ensure that you see the most appropriate clinician. You do not have to give a reason if you do not wish to.
The clinician will phone you back within 30 minutes of your arranged slot to discuss your problem/query with you and if a face to face consultation is required the clinician will arrange a convenient time.
It may be that they arrange for you to see the minor illness nurse or another member of the clinical team if they feel that is required. This will mean that there will be more face to face consultations available for those patients needing to see a doctor.
Nurse and Phlebotomist Appointments
Please call the surgery to arrange an appointment with one of our nursing team.
NHS GP Video Consultations
Appointments are available Monday – Friday, 07:00-22:00 and Saturday – Sunday, 09:00-17:00 via the LIVI App.
If you are unable to keep an appointment, please let us know as soon as possible – this may enable someone else to be seen. You can either complete our online form or call the practice on 01579 324 252 (Oak Tree Surgery) or 01579 362 249 (Pensilva Health Centre).