How to make an Appointment

You can make an appointment in the following ways:

Doctor Consultations

We operate a fully triaged service to our patients. When you ring the surgery for a consultation you will be given a telephone call back slot (TCB) at a time convenient to you. This can be on the same day or a few days ahead depending on your needs and may vary dependant on your usual GP. You will be asked for some idea of why you would like a TCB so that we can ensure that you see the most appropriate clinician. You do not have to give a reason if you do not wish to.

The clinician will phone you back within 30 minutes of your arranged slot to discuss your problem/query with you and if a face to face consultation is required the clinician will arrange a convenient time.

It may be that they arrange for you to see the minor illness nurse or another member of the clinical team if they feel that is required. This will mean that there will be more face to face consultations available for those patients needing to see a doctor.

Nurse and Phlebotomist Appointments

Please call the surgery to arrange an appointment with one of our nursing team.

NHS GP Video Consultations

Appointments are available Monday – Friday, 07:00-22:00 and Saturday – Sunday, 09:00-17:00 via the LIVI App.

Download the LIVI App

Cancelling Appointments

If you are unable to keep an appointment, please let us know as soon as possible – this may enable someone else to be seen. You can either complete our online form or call the practice on 01579 324 252 (Oak Tree Surgery) or 01579 362 249 (Pensilva Health Centre).

Transport to GP and Hospital Appointments

If you require help with transport to your GP or Hospital appointment there are local services available who can help:

Rvs Cornwall Community Transport Liskeard

Royal Voluntary Service volunteers provide Community Transport for trips where mobility issues can make it difficult, if not impossible, for you to use public transport or if you live in rural areas with limited transport. Trips usually include getting to or from hospital or to a GP appointment but can also include trips to the shops or into town or to social activities. Our Community Transport is comfortable and reliable, with a trusting relationship built between you and your volunteer driver. Call 01579 348 262 or visit Royal Voluntary Service to find out more.

TAP (Transport Access People)

Can be contacted on 01872 223388 – you can visit their website here for further information here Age UK Cornwall Transport Services (TAP)

Volunteer Cornwall Community Transport Scheme

Can be contacted on 01872 265 300 or you can visit their website and book online here – Volunteer Cornwall Transport – Volunteer Cornwall

Age UK Electric Vehicle

AGEUK has successfully secured European Regional Development (ERDF) funding to contribute towards the purchase of 6 fully accessible Electric Vehicles. 6 electric vehicles have now been purchased and are ready to be used by local groups * the Cornish community.

Their aim is to connect local communities and reduce social isolation using environmentally-friendly transport solutions. The vehicle situated at Millennium House Pensilva can be used by individuals or community groups, for hospital visits, outings etc. The vehicle is capable of carrying a wheelchair, and there is a barrier between the driver and rear passengers for COVID isolation.

If you have mobility issues including wheelchair user, or unable to drive to your appointment, please contact Millennium House on 01579 362919 or 01579 363096 and we will endeavour to help.