Online services are available to support you with a range of activities. The process for accessing online services if you have a Smartphone or Tablet is detailed in Option 1, below. The process for accessing online services if you have a PC or laptop is detailed in Option 2, below.

Option 1 – NHS App for Smartphones and Tablets

If you would like to register for online services on a Smartphone or Tablet, please visit the NHS App page on the NHS website and download the NHS App.

Owned and run by the NHS, the NHS App is the simple and secure way to access a range of NHS services on your smartphone or tablet.

What the NHS App does

Use the NHS App to:

• Book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
• Order repeat prescriptions – see your available medicines and request a new repeat prescription
• Check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
• View your medical record – securely access your GP medical record, to see information like your allergies and your current and past medicines
• Register your organ donation decision – choose to donate some or all of your organs and check your registered decision
• Find out how the NHS uses your data – choose if data from your health records is shared for research and planning

Who can use the NHS App

To use the NHS App you must be aged 13 and over and registered with a GP surgery in England.

Keeping your data secure

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.

Option 2 – Patient Access online for PCs/Laptops

Use the Patient Access to:

• Book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
• Order repeat prescriptions – see your available medicines and request a new repeat prescription
• Check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
• View your medical record – securely access your GP medical record, to see information like your allergies and your current and past medicines

Registering with the Patient Access system

The registration process has been improved by the EMIS Health team and the process for registration is detailed below:

Create your Patient Access account

1. To create your account click on Patient Access Registration page
2. Enter your personal details. Note: The gender field is optional.
3. Enter your account details. Note: The Mobile phone and Marketing fields are optional.
4. Accept the terms and conditions.
5. Select Create account.
6. The account is created. Next choose one of the following options:
a) Link your GP practice (to link to your practice).
b) Skip for now (you can always link later using the Navigation pane or the My Account section (available when you select your name)).
7. Your account has been created.

Link to your practice

1. Select Link GP account or select Link Your GP Practice from the navigation pane.
2. Enter the practice postcode or name of where you are currently registered.
3. Select Search.
4. Select your practice from the list provided.
5. Select Continue.
6. Below the question ‘Have you received a registration letter from your practice?’, select No.
7. Read the information messages on-screen, then select Continue.
8. Enter your personal details, then select Continue. Note: The personal details must match the details held by your practice.
9. Enter your account details – email address (please note this must be unique to your account), mobile number (optional), and a password of your choice. Note: Your password must be at least 8 characters in length, contain at least one upper-case letter, one lower-case letter and one number.
10. Select the box to accept the terms and conditions.
11. Select Register and create account. Your linked account has been created.

You will get a message informing you your account has been created and you are limited to booking a single appointment. Please note all available online appointments are for a telephone call back.

If you have registered previously with us for online services, you do not need to bring in proof of Identity, we can use your previously verified documents. However please allow at least one week for your account to be properly activated.

If you have not previously brought ID to the surgery for verification, you will need to present at the surgery with two forms of ID. One with a photo ID and one with proof of address.

For help on registering, go to the Patient Access website and view the Register online without a letter page.